Winter Shelter Volunteer Coordinator
Portland Homeless Family Solutions | Portland, Oregon
Industry Type: Nonprofit, Social Services
Position Type: Temporary
Portland Homeless Family Solutions is opening an emergency winter shelter that serves families with children who are experiencing homelessness. We will provide 75 moms, dads, and kids a safe place to sleep from December 11, 2017 through April 30, 2018. The Winter Shelter Volunteer Coordinator will manage all of these volunteers from start to finish: recruitment, training, management, and recognition. Due to the temporary nature of Winter Shelter, this position will end on April 30, 2018.
Hours for this position will include weekday evening hours between 5:30-7:30 pm to be on-site when volunteers arrive at the shelter for their shifts.
Specific Job Duties:
Volunteer Recruitment & On-boarding
- Recruits volunteers for specific roles and assignments at the Winter Family Shelter.
- Hosts 2 to 4 volunteer orientations per month, and individual orientations as needed.
- Follows up with prospective volunteers before orientation, next steps after orientation, and processes all Family Winter Shelter volunteer applications and background checks.
Volunteer Management & Retention
- Available to be on-site 4 to 5 nights per week, 5:30-7:30 pm to welcome volunteers, train new volunteers, and ensure that volunteers feel supported and engaged.
- Builds relationships with volunteers, ensuring that all volunteers have a rewarding, meaningful, and engaging volunteer experience with PHFS.
- Communicates regularly with Family Winter Shelter volunteers through check-in phone calls, emails, and thank-you cards.
- Facilitates episodic volunteer groups at Family Winter Shelter as needed.
- Resolves volunteer and staff concerns pertaining to volunteer job performance.
- Ensures that volunteers receive feedback about their performance and have opportunity to give PHFS feedback about our performance.
- Develops a climate within the staff of readiness for volunteers. Provides guidance and support to staff working with volunteers.
- Helps retain Family Winter Shelter volunteers long-term by communicating volunteer roles at Thirteen Salmon Family Center and Goose Hollow Family Shelter, providing scope of all opportunities.
Volunteer Reporting & Scheduling
- Regularly documents volunteer hours of episodic Meal Provider volunteers and any episodic volunteer teams.
- Regularly updates volunteer accounts and volunteer schedule on Volgistics database of any changes.
- Communicates to on-call Family Winter Shelter volunteers when there is low-staffing on the schedule.
- Responds promptly to all volunteer inquiries within 24 hours.
- Regularly communicates with Volunteer Manager about volunteer recruitment, management, and scheduling.
Skills and Abilities
- Be able to build relationships and interact respectfully with individuals and groups of people with diverse backgrounds and lifestyles. Builds strong, collaborative teams of volunteers to create maximum impact.
- Strong ability to attract, recruit, and develop volunteers.
- Leads by example, easy to relate to, willing to get "dirty" - drives team enthusiasm- demonstrated track record of delivery while improving employee and client satisfaction.
- Demonstrated ability to anticipate/prevent or defuse problems before they escalate.
- Sets and achieves tough stretch goals; meets commitments regardless of obstacles.
- Team Player - works collaboratively across the organization; hands-on gets it done.
- Risk-take who constructively and challenges conventional solutions to achieve goals.
- Thinks strategically, executes impeccably; strong, clear, simple communication style.
- Understands the effects of oppression and discrimination against communities of color, people with disabilities, the LGTBQ community, and seniors; understand how systemic inequalities can lead to families from marginalized groups experiencing homelessness at a disproportionately higher rate than dominant groups.
- Be able to learn new skills and apply that knowledge to different situations.
- Be flexible in work routine and approach to nightly schedule.
- 3-4+ years of volunteer coordination.
- Experience working with individuals or families experiencing homelessness and a knowledge of local social services is a plus.
- Must be reliable and show up to work on time during every scheduled shift.
- Must be self-motivated and work well in an unstructured environment.
- Experience with crisis intervention and/or customer service encouraged.
- Any bilingual fluency preferred but not required.
- Ability to bend, kneel, squat, reach, and occasionally lift up to 25 pounds.
- Familiarity with computers and basic software, including Volgistics Volunteer Database, Microsoft Word, Excel, and Google Drive.
Send a resume and cover letter in .pdf format to email@example.com with your name and the job title in the subject line. No phone calls, please.
• Post ID: 24966827 portland